Crisis & Support Info

Family Information Liaison Units

Family Information Liaison Units (FILUs) provide specialized services to families of missing and murdered Indigenous people.

In 2016, FILUs were established to support families of missing and murdered Indigenous women, girls and 2SLGBTQI+ people. In 2023, the Government of Canada increased support to allow FILUs to serve families of all missing and murdered Indigenous people, including men and boys.

FILUs help families access all the available information they are seeking about their missing and murdered loved ones from multiple government sources. FILUs are delivered through victim services and Indigenous community organizations and are available in every province and territory.

How to Contact a Family Information Liaison Unit

All family members seeking information about their missing and murdered loved one can access the Family Information Liaison Unit in their province or territory by clicking on the link and select the geographical location.

Crisis Lines for Those Affected by Gender-based Violence

If you are in an emergency situation please access 9-1-1 (in Canada), for emergency services in your area.

If you are outside the 9-1-1 service area, please access available emergency services in your area.

Manitoba

Domestic Violence Crisis Line, Family Violence Prevention Program
Toll-free: 1-877-977-0007

Northwest Territories

Northwest Territories Help Line
Phone: 1-800-661-0844

Nunavut

Nunavut Kamatsiaqtut Help Line
Local: (867) 979-3333
Toll-free: 1-800-265-3333

Yukon

Women’s Transition Home Crisis Line
Phone: 1-867-668-5733

British Columbia

Victim Link BC
Phone: 1-800-563-0808
(multilingual services available)

Saskatchewan

Provincial Association of Transition Houses and Services of Saskatchewan
Phone: 211
Text: 211

Alberta

Family Violence Info Line
Phone: 310-1818
(multilingual services available)

Alberta’s One Line for Sexual Violence
Toll-free: 1-866-403-8000
Text: 1-866-403-8000
Email: mailbox@aasas.ca

Ontario

Assaulted Women’s Helpline
Toll-free: 1-866-863-0511
(multilingual services available)
Toll-free TTY: 1-866-863-7868
or #SAFE (#7233) on your Bell, Rogers, Fido or Telus mobile phone

Fem’aide Helpline (French only)
Telephone: 1-877-336-2433
TTY: 1-866-860-7082

Talk4Healing
(Helpline for Indigenous Women)
Toll-free: 1-855-554-4325
(multilingual services available)

Québec

SOS violence conjugale
Toll-free: 1-800-363-9010
(bilingual services available)
Text: 438-601-1211
Online chat: https://www.resourceconnect.com/sosvc/chat
Email: sos@sosviolenceconjugale.ca

Sexual Violence Helpline
Local line: (514) 933-9007 (Montreal)
(bilingual services available)
Toll-free: 1-888-933-9007

New Brunswick

CHIMO Helpline
Toll-free: 1-800-667-5005

Nova Scotia

Transition House Association of Nova Scotia
Toll-free: 1-855-225-0220

Prince Edward Island

PEI Family Violence Prevention Services Inc.
Toll-free: 1-800-240-9894

Newfoundland and Labrador

Newfoundland and Labrador Sexual Assault Crisis and Prevention Centre
Toll-free: 1-800-726-2743

Iris Kirby House (St. John’s)
Local line: (709) 753-1492
Toll-free: 1-877-753-1492

Hope Haven
Local line: 944-2200
Toll-free: 1-888-332-0000

National Inquiry into Missing and Murdered Indigenous Women and Girls’
Toll-free Support Phone Line

For immediate mental and emotional wellness support, the National Inquiry into Missing and Murdered Indigenous Women and Girls’ toll-free support phone line is available 24 hours a day, seven days a week. The service is available in English, French, Cree, Ojibway and Inuktitut.

First Nations and Inuit
Hope for Wellness
Help Line

First Nations and Inuit Hope for Wellness Help Line provides culturally-grounded assessment, referrals, support in times of crisis, and suicide intervention. Services are available 24 hours a day, seven days a week in English, French, Ojibway, Cree and Inuktitut.