Crisis & Support Info

How to Contact a Family Information Liaison Unit

Family members seeking information about their missing and murdered loved one can access the Family Information Liaison Unit in their province or territory.

Manitoba

FILU Community Liaison Contacts
(Southern Manitoba Including Winnipeg)
Medicine Bear Counselling, Support and Elder Services
Ka Ni Kanichihk
Phone: 204-953-5820
Toll-free phone: 1-888-953-5264
Email: Tobi Jolly (tjolly@kanikanichihk.ca)

FILU Community Liaison Contact
(Northern Manitoba)
Manitoba Keewatinowi Okimakanak Communities (MKO)
Thompson/Winnipeg
Phone: 204-677-1600
Email: heidi.spence@mkonorth.com

Northwest Territories

Family Information Liaison Units
Yellowknife Office
Phone: 867-767-9261 ext. 82217 or 867-444-2263

Inuvik Office
Phone: 867-777-7370 or 867-445-2262
Email: filu@gov.nt.ca

Native Women’s Association
Phone: 867-873-5509 ext. 224
Email: familysupportfslu@nativewomens.com

Nunavut

Family Information Liaison Unit
FILU HQ, Iqaluit
Victim Services Program Development Coordinator
Phone: 867-975-6373
Toll-free phone: 1-866-456-5216
Email: dmutema@gov.nu.ca

FILU Rankin Inlet Office
Information Referral Coordinator
Phone: 867-645-2150
Toll-free phone: 1-866-456-5216
Email: smorey@gov.nu.ca

Yukon

Yukon Family Information Liaison Unit
Phone: 867-393-7178
Toll-free: 1-800-661-0408 ext. 7178
Email: filu@yukon.ca

British Columbia

BC Family Information Liaison Unit
Toll-free phone: 1-888-355-0064
Email: BCFILU@gov.bc.ca

Alberta

Alberta Family Information Liaison Unit
Phone: 780-644-5187
Toll-free phone: 310-0000
Email: tracey.makokis@gov.ab.ca

Saskatchewan

Family Information Liaison Unit
Phone: 306-519-7804
Toll-free phone: 1-833-529-6486
Email: Danielle.carrier2@gov.sk.ca

Ontario

Ontario Family Information Liaison Unit
Toll-free: 1-844-888-8610
Email: tanya.debassige@ontario.ca

New Brunswick

Family Information Liaison Unit
Phone: 506-462-5102
Email: Tracy.Ozark@gnb.ca

Nova Scotia

Nova Scotia Family Information Liaison Unit
Toll-free phone: 1-888-470-0773
Email: Amy.MacNeil@novascotia.ca

Nova Scotia Native Women’s Association
FILU Community Outreach Specialist
Phone: 902-751-1706
Email: filu@nsnwa.net

Newfoundland and Labrador

Newfoundland and Labrador FILU
Nain Office
Phone:  709-922-1361
Email: tracydenniston@gov.nl.ca

Gander Office
Phone: 709-486-9623
Email: karitraynor@gov.nl.ca

Prince Edward Island

FILU Prince Edward Island
Phone: 902-368-4584
Email: jcgrady@gov.pe.ca

Crisis Lines for Those Affected by Gender-based Violence

If you are in an emergency situation please access 9-1-1 (in Canada), for emergency services in your area.

If you are outside the 9-1-1 service area, please access available emergency services in your area.

Northwest Territories

Northwest Territories Help Line
Phone: 1-800-661-0844

Nunavut

Nunavut Kamatsiaqtut Help Line
Local: (867) 979-3333
Toll-free: 1-800-265-3333

Yukon

Women’s Transition Home Crisis Line
Phone: 1-867-668-5733

British Columbia

Victim Link BC
Phone: 1-800-563-0808
(multilingual services available)

Alberta

Family Violence Info Line
Phone: 310-1818
(multilingual services available)

Alberta’s One Line for Sexual Violence
Toll-free: 1-866-403-8000
Text: 1-866-403-8000
Email: mailbox@aasas.ca

Ontario

Assaulted Women’s Helpline
Toll-free: 1-866-863-0511
(multilingual services available)
Toll-free TTY: 1-866-863-7868
or #SAFE (#7233) on your Bell, Rogers, Fido or Telus mobile phone

Fem’aide Helpline (French only)
Telephone: 1-877-336-2433
TTY: 1-866-860-7082

Talk4Healing
(Helpline for Indigenous Women)

Toll-free: 1-855-554-4325
(multilingual services available)

Québec

SOS violence conjugale
Toll-free: 1-800-363-9010
(bilingual services available)
Text: 438-601-1211
Online chat: https://www.resourceconnect.com/sosvc/chat
Email: sos@sosviolenceconjugale.ca

Sexual Violence Helpline
Local line: (514) 933-9007 (Montreal)
(bilingual services available)
Toll-free: 1-888-933-9007

New Brunswick

CHIMO Helpline
Toll-free: 1-800-667-5005

Nova Scotia

Transition House Association of Nova Scotia
Toll-free: 1-855-225-0220

Prince Edward Island

PEI Family Violence Prevention Services Inc.
Toll-free: 1-800-240-9894

Newfoundland and Labrador

Newfoundland and Labrador Sexual Assault Crisis and Prevention Centre
Toll-free: 1-800-726-2743

Iris Kirby House (St. John’s)
Local line: (709) 753-1492
Toll-free: 1-877-753-1492

Hope Haven
Local line: 944-2200
Toll-free: 1-888-332-0000

National Inquiry into Missing and Murdered Indigenous Women and Girls’
Toll-free Support Phone Line

For immediate mental and emotional wellness support, the National Inquiry into Missing and Murdered Indigenous Women and Girls’ toll-free support phone line is available 24 hours a day, seven days a week. The service is available in English, French, Cree, Ojibway and Inuktitut.

First Nations and Inuit
Hope for Wellness
Help Line

First Nations and Inuit Hope for Wellness Help Line provides culturally-grounded assessment, referrals, support in times of crisis, and suicide intervention. Services are available 24 hours a day, seven days a week in English, French, Ojibway, Cree and Inuktitut.